We’re not happy until you’re happy.
We guarantee that your product will be free of manufacturing, design and functional defects.*
If at any time this product should develop any warps, twists or delamination, we’ll repair or replace it at no charge to you as long as it was properly installed.
Installation instructions are provided with every purchase and are also available on our website. Please contact us if you have any questions about how to install our products.
These Beams are NOT suitable for use where exposed to direct elements. Please NOTE: Longleaf pine is a rustic wood with a rough finish, visible knots, knot holes, nail holes, bolt holes, wood plugs, color variances, and cracks. These characteristics are not a valid reason for refund.
This guarantee does not provide repair or replacement for products damaged by incorrect installation, normal wear, acts of God or natural cracking of wood or finishes that result from changes in temperature, humidity or exposure to weather, rain & direct sunlight.
This guarantee covers The Olde Mill original products only and does not extend to resell products or labor for any reinstallation necessary. All guarantee claims shall require the original invoice with purchase date and original installer information.
Please view our Purchase Agreement for further details about your warranty & contact us with any questions.
*Please note: Longleaf pine is a rustic wood with a rough finish, visible knots, knot holes, nail holes, bolt holes, wood plugs, color variances, and cracks. These characteristics are not a valid reason for refund.