The information below explains how The Olde Mill, LLC collects and uses information related to your account including: your name, address, email address, and order information. By visiting theoldemill.com you are agreeing to the guidelines outlined in this policy. BY USING THIS SITE, YOU INDICATE YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS. ANY ORDER PLACED (WHETHER BY MAIL, PHONE, EMAIL, ONLINE, IN PERSON, FAX, ETC.) CONSTITUTES AGREEMENT WITH THESE TERMS & CONDITIONS.
Structural & Conventional Framing: The Olde Mill, LLC hollow beams are NOT structural and are meant to be used in conjunction with conventional framing. Damages due to improper installation are not covered.
On-Site Alterations: The Olde Mill, LLC is not responsible for take-off measurements and/or cuts or any alterations made to the product on the job site.
Color Variance, Texture, Cracks and Knot Structure Color variances, texture, cracks, bolt holes and knot structure are not considered defects and are not valid reasons for returns. We use Reclaimed Long Leaf Pine on our products. This wood is a tight grained rustic wood that has already withstood the test of time and may have visible knots, nail holes, bolt holes, cracks and texture differences. The color of the wood may vary from product to product due to the natural aging process and depending on its original application over a century ago. The color of the wood may change during its lifetime with exposure to direct or indirect light and other factors.
Application of Products: The Olde Mill, LLC hollow beams are not yet designed for outdoor settings and should not be left directly in the elements or installed in areas that leave them exposed to direct moisture. Any beams, posts, mantels, shelves or other products manufactured by The Olde Mill, LLC that are left exposed to moisture will not be returnable and are not warranted from damage caused by exposure. Our products can be used in exterior settings such as outdoor kitchens when placed under cover and protected from direct sunlight and rain.
Pricing: Prices are subject to change without notice. The Olde Mill, LLC reserves the right to cancel or amend any orders.
Order and Payment: Orders placed online require payment in full before being manufactured. Orders under $1,000.00 are required to be paid in full regardless of the ordering process. Custom and Commercial orders placed through a customer service representative will be required to place a 50% deposit to begin production with approved credit. The remaining balance must be paid in full at the time of completion of products.
Sales tax is applied only to Louisiana residents in accordance with state guidelines. Upon checkout we will require your billing, shipping and in many cases your credit card information to complete the online transaction. We never share private information.
Lead Times: Lead times vary depending on many factors. Normal Lead times are 3-6 weeks. Custom or Large Commercial orders may have varied lead times. Please let us know if you have special needs or critical deadlines and we will make every effort to accommodate them. Close to completion of your order you will be contacted to arrange final payment, shipping details and delivery date.
Custom Orders: The Olde Mill, LLC is pleased to offer products that are hand crafted to meet you specific project needs. We encourage you to review your plans and order carefully. Since each product is built to your individual specifications, the order cannot be changed or cancelled once it is in production. Our design staff will be happy to review plans and assist in design and size choices.
Shipping Policy The price of shipping is not included in the price of the product. It will be quoted directly through our shipping affiliate based on your location and added to the price in your cart.
Receiving your shipment You or someone authorized by you is required to be present at the delivery site for all shipments. Please inspect each unit of your shipment immediately and thoroughly before accepting it. If you see damage you must reject the order or damaged item at the time of delivery.
Damaged Shipments: Although unlikely, if your order has been damaged during shipment it should be rejected, reported to the driver and documented. Be as specific as possible in describing the damage so that we may assist you in filing a claim with the carrier. If you find damage to your shipment, but choose to accept it anyway, the driver must note on the delivery receipt and sign. Products damaged during installation or on a job site will not be eligible for replacement. Once the claim has been verified with the shipping company we will send a replacement item.
Return Policy: The Olde Mill, LLC offers products of the highest handcrafted quality to our customers. All products are carefully inspected prior to shipping to assure quality standards have been met. Custom products made to order are non-returnable. Requests for return must be received within 10 days of the receipt of the product. Products that have been installed, modified, cut or altered in any way will not be approved for return under any circumstances.
Limitation of Liability: It is understood and agreed that any liability of The Olde Mill, LLC, whether in contract, in tort, under any warranty, in negligence or otherwise shall not exceed the amount of the purchase paid by the customer and under no circumstance shall The Olde Mill, LLC be liable by direct, indirect or consequential damages. Buyer acknowledges and agrees that the price quoted for The Olde Mill, LLC products is the limit of liability. Although every attempt has been made to provide up to date and accurate information on this website, inaccuracies are not warranted, either expressed or implied. The Olde Mill reserves the right to change the products or services listed without notice.